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FAQ


Look up Juiker App 【Contacts】, members in the list with icons are identified to use 【Free】.
※ Please note when selecting the “Regular call, Saving call” to make the call, the payment for call will be charged to your telecommunication company.

Juiker provides call-back system to Gold Members, guaranteeing free, clear and smooth call quality while using almost low network bandwidth during the call!
When Gold Member click on【Free】, the system will automatically activate 【Juiker】 switchboard dialing, where one may connect to the receiver’s phone to enjoy the quality call by selecting 【Pick Up】. If you click on 【Reject】, then that call will not connect to the receiver’s phone, and you will be notified with a new message via SMS notification.

Calls made out to Juiker members are free via【Free】. If you are in an environment with unstable network or no network, Juiker will then remind you whether to call out using 【Regular Call】instead ; if you select 【Yes】, the fees for this call will be charged to your telecommunication company.

Juiker members can make free 【Free】under network connection. 【Free】will intelligently identify the most appropriate dialing approach for that call based on the caller’s and the receiver’s Juiker membership, as well as the network connection status at that time to provide the users with the best call quality.

The most commonly seen situation is unstable network connection environment; you may attempt the following steps:

  • 1.Please ensure that your network connection is already activated, and attempt to open up the browser to ensure normal network connection.
  • 2.Please attempt to terminate Juiker, and reselect Juiker to enter App.
  • 3.The other side is not using Juiker service, it is suggested that you can invite the other side to download Juiker App from “App Store”.
  • Green members receive incoming calls via IP phone approach, and as IP phone will be affected by the quality of the mobile phone’s network connection, please ensure that you and the call receiver maintain in stable network environment.

    When Gold members are overseas with permitted network environment, they may also make and receive Juiker calls to and from Taiwan via 【Free】for free.
    **Please ensure that Juiker 【Settings】>【Call】>【Call out via VoIP】【Answer via VoIP】】and 【VoIP Call Only When Roaming】 are activated prior to traveling overseas.

    By downloading Juiker App and with the mobile phone under network connection condition, one may then contact Taipei City Governmental Division’s service hotlines using 【Juiker Call】 via the 【Public Phone Book】 in Juiker App 【Contacts】>【

    That represents this call is made via Juiker system. After the call, the name of the contact person for that incoming call may be viewed in the call record.

    You can go to 【Other】>【Settings】>【Call Settings】>【Forwarding Call to Designated Number 】 on Juiker, select the mobile number you desire to set; after activating this function, any other Juiker members may be forwarded to the mobile number designated by you when calling you via Juiker.

    •  【Free】 means free Juiker calls.
    • 【Saving】 means Juiker’s partner calls; if the receiver is not a Juiker member, you may use this special package to make the call to save communication cost.
    • 【Regular】 means regular payment calls. All you have to do is select your telecommunication rate option in 【Other…】>【Settings】>【Rate Plans】. Juiker will then provide the estimated communication fees for intranet, extranet as well as local calls to the member if calling using the 【Regular Calls】. The tariff is an estimate for your reference only. In case of discrepancy, your carrier’s monthly bill shall be prevailed.

    Juiker App service is also available when using local Wi-Fi in China. However, due to the different network restrictions in various regions in China, the quality of the communication software service may be affected.

    - It could be network environmental issues (e.g.: network firewall blockage…), it is suggested that you change to Wi-Fi network environment to make the call.
    - For iPhone users, it could be the microphone in the Privacy Settings has not been activated. Please go to【Settings】>【Privacy】>【Microphone】on the iPhone to activate Juiker.

    Juiker App provides the communication rates of every contact number for your reference when you are making non-Juiker calls:
    • Please go to 【Other…】>【Settings】>【Rate Plans】 to select your telecommunication rate option. Juiker will then provide the estimated communication fees for intranet, extranet as well as local calls to the member if calling using the 【Regular】 option. The tariff is an estimate for your reference only. In case of discrepancy, your carrier’s monthly bill shall be prevailed
    • Due to unstable communication rates of the various companies, you may select the closest rate for reference if you could not find your current rate option. Meanwhile, you may also write to service@juiker.tw to inform us of your telecommunication company and rate option name, we will fix it A.S.A.P.